Better Business Bureau Starts Kauai Advisory Council

About BBB

Vision: An ethical marketplace where buyers and sellers can trust each other.

Mission: To be the leader in advancing marketplace trust.

BBB accomplishes its mission by:

• Creating a community of trustworthy businesses.
• Setting standards for marketplace trust.
• Encouraging and supporting best practices.
• Celebrating marketplace role models.
• Denouncing substandard marketplace behavior.
• BBB does not compare businesses against each other, but evaluates businesses against its Standards for Trust.

BBB Standards for Trust

BBB Standards for Trust are a comprehensive set of policies, procedures and practices focused on how businesses should treat the public—fairly and honestly in all circumstances.

• Build Trust
• Advertise Honestly
• Tell the Truth
• Be Transparent
• Honor Promises
• Be Responsive
• Safeguard Privacy
• Embody Integrity

Full BBB Accreditation Standards at kauai.bbb.org.

About Hawaii’s BBB

• Established in 1945, Hawaii’s Better Business Bureau® (BBB) is the local authority on trust in the marketplace.
• BBB is an unbiased, nonprofit organization that sets and upholds high standards for fair and honest business behavior. Only businesses and charities that meet and adhere to BBB standards can receive BBB accreditation.
• Hawaii’s BBB provides objective advice, free business and charity reports, and educational resources on topics affecting marketplace trust. BBB also offers fair and timely dispute resolution programs for consumers and businesses.

Kauai BBB Advisory Council

Purpose

• Provide input from BBB Accredited Businesses on Kauai to Hawaii’s BBB and its board of directors.
• Work with BBB to better serve Kauai consumers, businesses, donors and charities
• Help BBB understand Kauai’s marketplace.

• Representatives of local BBB Accredited Businesses.

Members

Chairman, Mel Rapozo - M & P Legal Support Services, Lihue
John Belliveau – A/V Kauai, Kapaa
Lesther Calipjo – Kauai Foreign Cars, Lihue
Lori Cardenas - Aunty Lilikoi Products, Waimea
Candace Mack - Kauai Calls! Set Your Heart Free, Kapaa
Lani Phillips - Lani’s and Boyd Upholstery, Lihue
Ryan Thompson - Cypress Electric Communications, Kapaa

Kauai BBB Data

• 151 BBB Accredited Businesses.
• BBB Reliability Reports on approximately 700 businesses; almost 30 with F rating.
• More than 3,500 inquiries about Kauai businesses so far this year; 464 in October.
• 260 complaints against Kauai businesses.
• 49 business complaints from Kauai residents.
• Kapaa and Lihue in weekly top 10 traffic to Hawaii’s BBB Web site.

Contact Hawaii’s BBB

Web site: kauai.bbb.org
On Twitter: twitter.com/HawaiiBBB
E-mail: info@hawaii.bbb.org
Phone: 1-877-222-6551 (toll free)
Fax: 808-628-3970